FAQ
1. Where do Pachamama Fruits' products come from?
Our products originate from Peru , where they are grown under natural conditions. Selection, processing, and distribution are handled responsibly and transparently from Bavaria .
2. Are your products certified organic?
Yes. We have official organic certification .
You can find the relevant document in the organic certification section of our website.
3. Do you also deliver outside of Germany?
Yes. We deliver within the EU , to Liechtenstein and Switzerland .
You can find more information under Shipping & Delivery .
4. How long does shipping take?
Within Germany, the delivery time is usually about 1 working day .
Deliveries to foreign countries or islands may take longer.
5. Which shipping providers do you use?
We ship with Hermes by default.
Shipping via DHL is also possible upon request – please contact us briefly for this.
6. Which payment methods are accepted?
We offer various secure payment methods, including:
- PayPal
- credit card
- Klarna (invoice)
- Apple Pay
- prepayment
You can find a complete overview under Payment Methods .
7. Can I change or cancel my order?
Please contact us as soon as possible.
As long as your order has not yet been shipped, we will gladly try to accommodate changes.
8. How does a complaint work?
If there is a problem with your order, you can contact us via the complaint form .
We will take care of your request quickly and easily.
9. Do I have a right of withdrawal?
Yes. As a consumer, you have a statutory right of withdrawal of 14 days .
You can find all the details in our cancellation policy .
10. Are the products suitable for businesses (B2B)?
Yes. We also supply companies , e.g. in the catering or retail sector.
Please feel free to contact us via the contact form for individual inquiries.
11. How can I contact you?
You can reach us via:
- Contact form
- e-mail
- phone
You can find all contact details on our contact page .
12. Why Pachamama Fruit?
Because we take origin, quality and responsibility seriously.
Our products stand for transparency , respect for nature and a conscious connection between Peru and Bavaria .
